Policy

Fees, Charges and Refunds Policy

Introduction

This policy outlines how Transport Industries Skills Centre (TISC) manages fees, charges, and refunds for all training programs. TISC, a Registered Training Organisation (RTO0201), complies with the Standards for RTOs 2015 under the Australian Skills Quality Authority (ASQA).

Scope

This policy applies to all nationally accredited and non-accredited training programs delivered by TISC.

Policy Statement

• Enrolments are only confirmed upon full payment.
• TISC does not accept tentative bookings.
• TISC holds an unconditional financial guarantee to protect pre-paid fees exceeding $1,500 per student, in accordance with the Standards for RTOs 2015.

General Information

• Course fee details are available at www.suttonroad.com.au and provided before enrolment.
• A 48-hour cooling-off period applies from the time of payment.
• For employer-funded training, fees must be paid before confirmation of enrolment.
• TISC reserves the right to cancel a course if intake numbers are insufficient. In the unlikely event that we are unable to deliver a student’s course in full, a refund will be offered for all the unused course money paid to date. Alternatively, enrolment may be offered in a different course by Sutton Road Training Centre.
• TISC reserves the right to deny a student access to Sutton Road Training Centre’s premises and to withdraw its other services if their conduct disrupts the delivery of training and assessment.

Changes to Services

Students and/or employers will be notified promptly of any changes to agreed services.

Payment Methods

Accepted payment methods include EFTPOS, credit card, electronic funds transfer, direct debit, and cash.

Course Fees Include:

• Required training and/or assessment
• Learning materials
• Certification documentation (e.g. Certificate, Statement of Attainment, record of results)

Note: External licensing and regulatory costs (e.g. medical tests, knowledge tests, police checks) are not included in course fees.

Refund Policy

Unless prior arrangements are made, the following conditions apply:

• Full refunds are granted when:
  • TISC cancels or cannot complete course delivery.
• A student cancels within the stated 7 cancellation period.
• No refunds will be provided:
  • After the cancellation period has passed.
  • For non-attendance unless a valid medical certificate is provided (rebooking may be offered at TISC’s discretion).
  • For cancellations after the course has commenced.
• For purchased training materials once collected.
  • For refund requests made on behalf of another person.
• Discretionary refunds:
  • May be granted or credited toward a future course in cases of extenuating personal circumstances, as determined by the CEO.
  • Approved refunds will be processed within 14 days of written notice and paid via the original method or nominated bank account.
• How to request a refund:
  • Complete a Refund Request Form (available at reception or on the website).
  • The form must be signed and submitted by the student.

Statutory Cooling-Off Period

TISC does not engage in unsolicited sales tactics, therefore the 10-day statutory cooling-off period does not apply. Students should refer to this policy for applicable refund conditions.

Consumer Protection

Students are protected under Australian Consumer Law and State/Territory legislation regarding consumer guarantees, unfair contract terms, and refund rights. More information is available at the Australian Consumer Law website.

Additional Information

• Refunds are issued to the original payer.
• Refund decisions may be appealed per TISC’s Complaints and Appeals Policy.
• Records of all refunds are securely stored on the student’s file and in TISC’s financial system.